Support
Having trouble or have a question? Write to us and we'll get back to you as soon as possible.
Writing from the email address registered to your account helps us verify your request faster.
Subscriptions and payments
Purchases, cancellations and refunds are managed in your App Store or Google Play account. To restore a purchase, use the subscription screen in the app.
Account and data
Download your data in Settings and memory → Export my data, and delete your account from the same screen.
Inappropriate replies
Use “Report response” in the chat to flag a reply. Your selected reason, note and the response text are kept for review.
If you are in an emergency
Baciko is not suitable for emergencies. If you or someone else is at risk of harm, call your local emergency number right away.